Top-Shelf Tip No. 126:

"When people are emotionally invested, they want to contribute."

Simon Sineck

Employee Engagement, Part 1

Years before the Titanic's maiden voyage, Captain E.J. Smith said, "I cannot imagine any condition which would cause a ship to founder. Modern shipbuilding has gone beyond that." Success hinges on being decisive, nimble and willing to make constant course corrections. What worked last year may be the same thing to cause your organization to fail this year. Today and tomorrow, Promotional Consultant Today shares these tips from business consultant Gregory Smith on what it takes as a business to succeed.

1. Conduct a vampire extermination expedition . Analyze your organization's work processes. Determine what is wasteful and what is productive. Eliminate what is causing people not to perform at their best. Exterminate the "vampires" who are sucking money and resources from the bottom line. You are better off bringing someone in from outside the organization to do this—an expert. Outsiders bring an unbiased approach and a different perspective to your business.

2. Build a high-retention workplace . High retention begins the first day on the job. Put extra effort into your employee orientation programs and build a bond with new hires. A major factor causing workers to stay beyond 90 days in good part depends on how they were treated the first two days on the job. Managers should meet with new workers during the first week and conduct a new hire survey approximately 30 days after they have been on board. The survey will help identify differences in what the employee was expecting versus what the actual job entails. Management should help resolve the differences and identify the disappointments that could stimulate a premature departure.

3. Don't work for a jerk . The fact is that good people will quit bad bosses. La Rosa's Pizza Company is a national chain of 53 outlets consisting of 3,000 employees. La Rosa's employees get to evaluate their bosses using a bottom-up Customer Satisfaction Index (CSI) twice a year. After the CSI is completed, the CEO meets with the managers to discuss and resolve issues affecting employees.

4. Create an appreciation program . Reward and recognition programs are fine, but what people really want is appreciation. Setting up a program to make people feel appreciated is not difficult. A well-administered program builds camaraderie, values and makes people feel good about themselves and their jobs.

5. Create a motivating work environment . A good organization is one that creates a motivating work environment. Be careful not to assume what motivates your people. In one organization, management was absolutely certain employees would select cash as its preferred form of recognition. Turned out, money didn't matter, but parking did. With this information in hand, an effective reward program was built which allowed select employees to use the executive parking lot.

Want to know more successful tips for businesses? Read PCT tomorrow.

Source: Greg Smith is a motivational leadership speaker, author and recognized authority on talent management, leadership development and employee engagement. He teaches businesses how to accelerate individual and organizational performance.

Compiled by Cassandra Johnson


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